Reissuing a query

Use this procedure to reissue a query that received an unsatisfactory answer from a source application user. You can reissue a query multiple times, but only one query at a time.

1. Select Queries.
   The Queries page appears.
2. Select a query with Answered status.
3. Click the Reissue Query button.
   The Reissue Query dialog box appears. For a description of the fields on this page, see Reissue Query dialog box.
4. Select a reason from the Reason drop-down list or click Other and specify the reason for creating the query in the Other text box.
   • To copy the reason from the Reason drop-down list, click the Copy () icon.
   • To add the reason to the standard list that appears in the Reason drop-down list, if you have the Manage Standard Reasons right, click Add as standard reason.
5. Click OK.
   The status of the query changes to Open or Candidate.