4 Troubleshoot: What if...

• An enabled integration keeps failing
  You'll find out about an integration failure from a notification email. Follow the steps in this topic to troubleshoot any potential issues with your integration.
• How can I prevent integration errors with date fields between Oracle Clinical One Platform and Oracle InForm?
  We recommend you work with your study designer to make sure your integrations never fail due to incorrect data.
• I can't sign in to Oracle Clinical One Digital Gateway
  You need an Oracle Life Sciences single sign-on account to sign in.
• An integration manager is unable to sign in to Oracle Clinical One Digital Gateway
  Depending on what your role is, you'll have to make sure the user is assigned the appropriate roles in both Oracle Life Sciences Identity and Access Management Service and Oracle Clinical One Platform.
• I want to run an integration even though one job is failing
  You can't do that. If a job in the integration failed, then all of the other jobs are blocked. Correct and rerun the failed job and blocked jobs will automatically run once unblocked, then you can run the integration.