Subscribe to product updates

9 Subscribe to product updates

Health Sciences Support release announcements

Subscribe to Oracle Clinical One Platform and Oracle Health Sciences Clinical One Digital Gateway announcements.

Log in to Oracle Health Sciences Support Cloud.
In the upper-right corner click the My Account icon (), then click Account Settings.
Enable Send email notifications when new announcements are posted at the bottom of the Account Settings page.

Anytime an Oracle Clinical One Platform and Oracle Health Sciences Clinical One Digital Gateway release announcement is posted on Oracle Health Sciences Support Cloud, you receive an email from Oracle HSGBU Support.

Note:

You will also receive announcements from other industry-specific applications developed by Oracle Health Sciences.

Announcement types, schedules and other useful details

Several announcements are posted/sent for each Oracle Clinical One Platform and Oracle Health Sciences Clinical One Digital Gateway release. Review the table below for details about each one.

Announcements posted on the Oracle Health Sciences Support Cloud follow a standard naming convention making them easy to locate. Example, Clinical One - 2023 Q1 (22.4) Release Assessment Environment Pre-release.

Type of release	Announcement	Details
Minor (for example, 22.4.)	Release Assessment Environment Pre-release	Posted two weeks before the planned Release Assessment Environment upgrade. Contains general information about new features. Contains dates for the Production Cloud upgrade. Note: Upgrade dates are subject to change. Draft Release Notes are now available. Contact your Oracle Project Manager to request a copy.
	Release Assessment Environment Upgrade Start	Posted as the start of the Release Assessment Environment upgrade.
	Release Assessment Environment Upgrade Complete	Posted upon the successful completion of the Release Assessment Environment upgrade. Contains dates for the Production Cloud upgrade. Note: Upgrade dates are subject to change. Release Notes and user guides are available on the Oracle Help Center. The Product Verification Package (PVP) is available on My Oracle Support (MOS). For more information, see About the Product Verification Pack (PVP)
	Production Cloud Upgrade Start	Posted at the start of the Production Cloud upgrade.
	Production Cloud Upgrade Complete	Posted upon the successful completion of the Production Cloud upgrade. Final Release Notes and user guides are posted on the Oracle Help Center if updates have been required since the last version. For more information, see the Revision History.
Patch (for example, 22.4.0.1 or 22.4.1)	Release Assessment Environment Release Notice Note: Only posted if Oracle Clinical One Platform downtime is required.	Contains general information about what is being fixed in the patch. Contains the approximate dates for the Release Assessment Environment and Production Cloud upgrades.
	Release Assessment Environment Upgrade Start	Posted at the start of the Release Assessment Environment upgrade. Contains general information about what is being fixed in the patch. Contains dates for the Production Cloud upgrade. Note: Upgrade dates are subject to change.
	Release Assessment Environment Upgrade Complete	Posted upon successful completion of the Release Assessment Environment upgrade.
	Production Cloud Upgrade Start	Posted at the start of the Production Cloud upgrade.
	Production Cloud Upgrade Complete	Posted upon the successful completion of the Production Cloud upgrade. Release Notes are available on the Oracle Help Center.

System maintenance page and status notifications

Upon signing in, a new maintenance page displays when the Oracle Clinical One Platform, all studies for an organization, or a specific study is undergoing maintenance.

The maintenance page includes a link to the Oracle Clinical One Platform status page which provides status information for the Oracle Clinical One Platform as well as the Oracle Health Sciences Clinical One Digital Gateway, Oracle Clinical One Analytics, Oracle CRF Submit, and other Oracle Clinical One Platform systems and services.

The status page also includes information for the Oracle Clinical One Platform Release Assessment Environment. For more information about this environment, see the Release Assessment Environment Guide

On the status page, click Subscribe to updates to subscribe to Oracle Clinical One Platform status email notifications. Follow the steps below to subscribe to these email notifications.

Click the status page link on the maintenance page.
You can also access the status page here Clinical One Status Page.
In the upper right corner, click Subscribe to updates.
Select your country, enter a valid email address, then click Subscribe to updates.
A Subscription Successful message appears, and a confirmation email is sent.
Locate the Confirm your subscription email and click Confirm Subscription.
The status page opens displaying the message Thank You! Your email subscription has been confirmed.
The status page includes options to cancel the subscription and update your notification preferences.
If you cancel your subscription for any reason, you can follow the steps above to subscribe again.
(Optional) Make notification updates by removing check marks where applicable, then click Update Subscription.

The options to cancel and update will not be available the next time you visit the status page. If you need to cancel your subscription or update your notification preferences, you can do so by using links provided in any of the subsequent notifications that you receive. Simply click Manage Subscriptions or Unsubscribe in the footer of the email notification.