8 Subscribe to product updates

• Life Sciences Support release announcements
  Subscribe to Oracle Clinical One Platform and Oracle Clinical One Digital Gateway announcements.
• System maintenance page and status notifications
  Upon signing in, a new maintenance page displays when the Oracle Clinical One Platform, all studies for an organization, or a specific study is undergoing maintenance.

Life Sciences Support release announcements

Subscribe to Oracle Clinical One Platform and Oracle Clinical One Digital Gateway announcements.

1. Log in to Oracle Life Sciences Support Cloud.
2. In the upper-right corner click the My Account icon (), then click Account Settings.
3. Enable Send email notifications when new announcements are posted at the bottom of the Account Settings page.

Anytime an Oracle Clinical One Platform and Oracle Clinical One Digital Gateway release announcement is posted on Oracle Life Sciences Support Cloud, you receive an email from Oracle HSGBU Support.

Note:

You will also receive announcements from other industry-specific applications developed by Oracle Health Sciences.

Announcement types, schedules, and other useful details

Several announcements are sent for each Oracle Clinical One Platform and Oracle Clinical One Digital Gateway release.

Announcements posted on the Oracle Life Sciences Support Cloud follow a standard naming convention making them easy to locate. Example, Clinical One - 2022 Q1 (22.1) Release Assessment Environment Pre-release.

The following announcements are sent for each type of release:

Note:

Upgrade dates are subject to change.

Type of release	Announcement	Details
Minor release (for example, 22.1) Patchset (for example, 22.1.1)	Release Assessment Environment Pre-release	Posted two weeks before the planned Release Assessment Environment (RAE) upgrade. Contains planned dates for the completion of the Release Assessment Environment (RAE) and Production upgrades. May contain information on downtime, if it will occur during the upgrade of a release. Draft Release Notes are available upon request. Reach out to your Oracle Point of Contact to get a draft copy of the Release Notes.
	Release Assessment Environment Upgrade Complete	Posted upon the successful completion of the Release Assessment Environment upgrade. Contains dates for the Production Cloud upgrade. Release Notes and user guides are available on the Oracle Help Center. The Product Verification Package (PVP) is available on My Oracle Support (MOS). For more information, see About the Product Verification Pack (PVP).
	Production Cloud Upgrade Complete	Posted upon the successful completion of the Production Cloud upgrade. Final Release Notes and user guides are posted on the Oracle Help Center if updates have been required since the last version. For more information, see the Revision History.
Patch (for example, 22.1.1.1)	Production Cloud Pre-release	Posted approximately one week before the planned Production Cloud upgrade. Contains planned dates for the Production and Release Assessment Environment (RAE) upgrades. Contains general information about planned fixed issues. Draft Release Notes are available upon request. Reach out to your Oracle Point of Contact to get a draft copy of the Release Notes.
	Production Cloud Upgrade Complete	Posted upon the successful completion of the Production Cloud upgrade. Final Release Notes and user guides are posted on the Oracle Help Center.

System maintenance page and status notifications

Upon signing in, a new maintenance page displays when the Oracle Clinical One Platform, all studies for an organization, or a specific study is undergoing maintenance.

The maintenance page includes a link to the Oracle Clinical One Platform status page which provides status information for the Oracle Clinical One Platform as well as the Oracle Clinical One Digital Gateway, Oracle Clinical One Analytics, Oracle CRF Submit, and other Oracle Clinical One Platform systems and services.

The status page also includes information for the Oracle Clinical One Platform Release Assessment Environment. For more information about this environment, see the Release Assessment Environment Guide

On the status page, click Subscribe to updates to subscribe to Oracle Clinical One Platform status email notifications. Follow the steps below to subscribe to these email notifications.

1. Click the status page link on the maintenance page.
   You can also access the status page here Clinical One Status Page.
2. In the upper right corner, click Subscribe to updates.
3. Select your country, enter a valid email address, then click Subscribe to updates.
   A Subscription Successful message appears, and a confirmation email is sent.
4. Locate the Confirm your subscription email and click Confirm Subscription.
   The status page opens displaying the message Thank You! Your email subscription has been confirmed.
5. The status page includes options to cancel the subscription and update your notification preferences.
   If you cancel your subscription for any reason, you can follow the steps above to subscribe again.
6. (Optional) Make notification updates by removing check marks where applicable, then click Update Subscription.

The options to cancel and update will not be available the next time you visit the status page. If you need to cancel your subscription or update your notification preferences, you can do so by using links provided in any of the subsequent notifications that you receive. Simply click Manage Subscriptions or Unsubscribe in the footer of the email notification.