I can't click Randomize or Dispense during a visit

If the Randomize or Dispense button is grayed out, an answer might be missing or invalid for a required question.

If you finish filling out all the forms in a visit, and the Randomize or Dispense button is disabled, review the fields. At least one field contains a blank or invalid value. Enter or update the invalid values, and click Randomize or Dispense.

If one or more required values are invalid because the subject is no longer eligible for randomization or dispensation, leave the values as they are, click Save at the bottom of the form, and then click Return to All Subjects.

• Randomization visits remain in the Next Visits column.
• Dispensation visits are marked as incomplete and move to the Previous Visits column. Incomplete visits display in orange with a question mark.

If the Dispense button is disabled and there are no invalid values, check the randomization visit. If you or someone else updated a required field for randomization with an invalid value after the subject was randomized, the Dispense button is disabled in all following dispensation visits.

• If the invalid values in the randomization visit are incorrect, update the invalid values, click Randomize, and return to the current dispensation visit.
• If the subject is no longer eligible to continue the study, click Save in the dispensation visit, and then click Return to All Subjects.