Cancel a shipment

You can cancel a shipment with a status of Pending, Invalid, Confirmed, In Transit, or Pending Destruction. If the study uses an integration with Almac for shipments, you must cancel every shipment with a status of Invalid; otherwise, a new shipment won't be created the next time inventory runs. This procedure also applies to rollover studies.

Want to see how to perform this task? Watch the video below.

1. On the Home page, click the pencil button () on the study, and make sure a study version appears below Approved.
2. Determine where to work:
   • To work with real data in Production mode, click the title of the study.
   • To work with mock data in Testing mode, click the Testing Mode button () on the study.
   • To work with mock data in Training mode, click the Training Mode button () on the study.
3. Along the top, click Supplies.
4. Below the study name, click the Shipments tab.
5. Select a shipment with a status of Pending, Invalid, Confirmed, In Transit, or Pending Destruction.

   Tip:

   You can cancel multiple shipments if they have the same status and if you select the same new status for all the kits.
6. From the Edit Shipment drop-down, select Cancel Shipment.
7. Select the new status of the kits in the shipment, and click Confirm.

   For example, if you canceled your shipment because it had a temperature excursion, you should choose Pre-quarantined. However, if you canceled the shipment because the site did not need the inventory, you should choose Available.

   Caution:

   You cannot reverse a shipment cancellation. Please ensure that you are canceling the correct shipment before you confirm.

Tips:

• You typically cancel a shipment to control costs and avoid the waste of the investigational product.
• You can cancel both automatically generated shipments and manual shipments.
• As a Clinical Supply Manager, if you learn that a shipment has been canceled in error, do not adjust on-site clinical supplies manually, even if the investigational product has been delivered to the site. Create a new shipment instead, ensuring that its content matches that of the canceled shipment. You can then send the investigational product delivered as part of the canceled shipment back to the depot.