Check whether a shipment was marked invalid

If the study uses an integration with Almac for shipments, you need to check whether a shipment was marked invalid so you can confirm whether the depot received the shipment request. This procedure also applies to rollover studies.

If the depot received the request, the status of the shipment changes to Confirmed. If an issue occurred with the shipment request, the status of the shipment changes to Invalid. You must cancel an invalid shipment so that:

• You can change the status of the kits in the shipment back to Available or another status.
• A new shipment can be created the next time inventory runs.

1. On the Home page, click the pencil button () on the study, and make sure a study version appears below Approved.
2. Determine where to work:
   • To work with real data in Production mode, click the title of the study.
   • To work with mock data in Testing mode, click the Testing Mode button () on the study.
   • To work with mock data in Training mode, click the Training Mode button () on the study.
3. Along the top, click Supplies.
4. Below the study name, make sure the Shipments tab is selected.
5. Locate the shipment in the table. For example:
   • If you know the shipment ID, enter it in the Search by Shipment ID field, above the table and to the right, and press Enter.
   • If you don't know the shipment ID, find the shipment using the Site and Created Date columns.
6. Check the status of the shipment in the Status column:
   • If the status is Confirmed, you don't have to do anything. The depot received the shipment request successfully.
   • If the status is Invalid, an issue occurred, such as a system outage, and the depot was unable to process the shipment request.

Next step for an Invalid shipment: Cancel the shipment so the resupply process can create a new shipment the next time inventory runs.