Closing discrepancy of batch loaded CRF error

If you get the following message upon saving a change to a discrepancy or blanking out one or more sections of the CRF: All responses in one or more sections have been deleted. If this is the desired action, please delete the entire document, or contact your help desk to change the status of the document, the problem is that the Save logic detected that the CRF was either batch loaded or in status Pass 2 Started, Complete, or Pending and all responses have been deleted in one or more sections. This is not allowed for CRFs that are either batch loaded or in status Pass 2 Started, Complete, or Pending.

Click OK in response to the message. The system displays the document with your changes to the discrepancy status or blanked fields. You can either delete the CRF or close it, using the option to discard changes -- and then contact your help desk to change the status of the document.

To fix this:

• For new documents that have status PASS 2 and need to have their Blank flag set to Y, you need to do the following:
  1. Update the blank flag via RDCI key changes in Oracle Clinical.
  2. Migrate the documents so they can be opened again in RDC.
• For documents that already have the problem, you need to do the following:
  1. Create a RDCI Key change in Oracle Clinical to change the Blank flag from N to Y for the documents affected.
  2. Create a second RDCI Key change to change the Blank flag from N to Y N for the documents affected (the same ones updated in the first key change).
  3. Migrate the documents changed. After that it will be possible to open the blank documents in RDC.