Troubleshoot

cURL is not working

Reach out to your Data Clearinghouse administrator for assistance. You can also get more diagnostic information from cURL by including the -v switch (verbose) for lengthier explanations of the error condition.

Authentication is not working

Everything you need to authenticate comes from your Data Clearinghouse administrator. Make sure you have all of the following:

• Permission to use the REST API.
• A Client ID and Secret. Make sure you store the Client ID and Secret somewhere safe.
• A list of your scopes.
• If you do work on behalf of another client, you need that client's Client ID and your account needs to be provisioned to allow access.
• If you need to use the test server (UAT), obtain the URL from the administrator.

The API response lists only a few processing errors, but the processing error count is much higher.

This typically occurs when a user unintentionally performs an operation twice. For example, if a user has uploaded a large number of records, and then tries to upload the same batch of records, the response indicates that all the records are valid, as expected. The processing error portion of the reponse usually includes an error message for each duplicate upload. However, the allowable response time for the API call is too short to return a lengthy list of errors. The processing error count, however, will be accurate.