Check the network connection status

If you experience slow response times when you download files or perform actions on data, you can check the status of your network connection. If you see the download speed across the network is slow or the latency is high (time it takes the application to respond to an action), you may need to close unnecessary applications or work from a wired connection.

To check the status of the network connection:

1. If you are on the Home page, you can skip to step 3. If not, click Data Management in the navigation bar.
2. From the drop-down menu, select Listings to open the listings page or Discrepancies from the drop-down menu to open the discrepancies for the study you selected.
3. Click <User Name> > Connection Status from the navigation bar to open the Connection Status dialog box.

   For example, you may see something similar to this:

   
4. To rerun the test on the speed and latency of your network, click the Refresh icon next to the Latency chart.
5. Click OK to close.