Configured alerts: tracked vs. informational

As part of interactive signal management, you can configure alerts. Configured alerts are defined by a user with Manage Signal Configurations permission. There are two types of configurable alerts:

• Tracked: In Signal Review, tracked alert types are alerts for which product-event combinations require an initial signal review in the current period. After a refresh, tracked alerts have Reviewed/Total counts. If you submit a review of a product-event combination with an unreviewed tracked alert, the Reviewed count for that alert goes up.
• Informational: In Signal Review, non-tracked alert types are alerts for which product-event combinations do not require review. No tracking is performed; that is, these alerts do not contribute to Reviewed/Total counts. After a refresh, informational alerts only have a Total count. If you submit a review of a product-event combination with an unreviewed informational alert, Reviewed counts are not impacted.

You can base a configurable alert on product review period or on product complexity level. A configurable alert based on complexity level is calculated only when it is “due”; that is, based on each product’s birthdate and the alert periodicity.

Note:

Scripted signal managements have built-in alerts, which are not configurable through the user interface and do not provide tracking.