Reopen a topic

You can reopen a topic if the topic is in a closed state and your topic workflow configuration includes a transition from that state to another state, such as Assigned or Reopened.

This option may only be available if you have the work team permission to reopen topics.

1. In the left navigation pane, click the Topic Management icon ().
2. Click the Topics tab.
3. Click the Row Action menu () of a topic whose current state is Closed, and then click Reopen.
4. From the Current state drop-down list, select a state. Your topic workflow configuration defines the states that can be assigned to a topic that is in a final state.
5. Click Save.