10 Troubleshooting
- Issue: An error occurs when you try to log in because the application cannot connect to the database
Try these steps in order, testing after each step to determine whether the issue is resolved. - Issue: The password for the OPSS database account changes
This issue occurs when the password for the EMPIRICA_OPSS account expires or changes, for example, due to password expiration policies. - Issue: The password for the MDS account changes
This issue occurs when the password for the EMPIRICA_MDS account expires or changes, for example, due to password expiration policies.