Configured alerts: tracked vs. informational

As part of interactive signal management, you can configure alerts. Configured alerts are defined by a user with Manage Signal Configurations permission. There are two types of configurable alerts:

• Tracked: In Signal Review, tracked alert types are alerts for which product-event combinations require an initial signal review in the current period. After a refresh, tracked alerts have Reviewed/Total counts. Unreviewed alerts from a prior refresh are retained in the next refresh. If you submit a review of a product-event combination with an unreviewed tracked alert, the Reviewed count for that alert goes up.
• Informational: In Signal Review, non-tracked alert types are alerts for which product-event combinations do not require review. No tracking is performed; that is, these alerts do not contribute to Reviewed/Total counts. After a refresh, informational alerts only have a Total count. If you submit a review of a product-event combination with an unreviewed informational alert, Reviewed counts are not impacted.

You can base a configurable alert on product review period or on product complexity level. A configurable alert based on complexity level is calculated only when it is “due”; that is, based on each product’s birthdate and the alert periodicity.

Note:

Scripted signal managements have built-in alerts, which are not configurable through the user interface and do not provide tracking.

Additional considerations for multisource configurations

In addition to the above criteria, when working with multisource signal configurations, you must set up and plan the tracked alert type and views.

Tip:

Refresh the multisource configuration after setting them up to enable your configured alerts to be calculated.