Troubleshooting Guidelines

• The OUI installer does not fix any issues automatically. If the installation fails, you must verify and fix the issues before restarting the installer.
• You must provide unique repository schema names. The installer imports the ETL metadata into these schemas. However, upon restarting the installer for any failures, you must specify the same values that were entered for the previous execution.
• When reporting any problems that occur during installation, make sure that you include all the above log files. Check which components were installed successfully using the following query by connecting to the enterprise schema:

  Select * from W_EHA_PRODUCT_VERSION

  Send the result of the query when reporting any problems to Oracle support.