Troubleshooting

• If the installer fails while executing the python script:
  1. Review the logs.
  2. Analyze and fix the issue.
  3. Restart the installer with same installation home parameters.

  For example, if the password expiry notification is displayed, reset the password and restart the installer.

• If the installer fails while executing the ksh script:
  1. Review the logs.
  2. Analyze and fix the issue.
  3. Restart the installer with same installation home parameters.

  For example, if a particular directory does not have the write permission, provide the permission and restart the installer.

• To skip any execution process, create a zero byte done file in the temp directory using the following steps:
  1. Navigate to the following folders and select the appropriate script:

     INSTALL_HOME/dma_infa_master_install/dmascripts/

  2. Remove .ksh from the file, append .done to the file, and place a zero byte file in the temp log folder.

     INSTALL_HOME/dma_infa_master_install/dmalogs/tmplogs

• Unable to upgrade INFA repository without being in exclusive mode
  1. Connect to the Informatica Admin console.
  2. Connect to repository services.
  3. Select the Properties tab, then Repository Properties update and then Operating Mode as Normal.
  4. Refresh the repository services.