Step 1. Get an account for My Oracle Support (MOS)

Do I have to do this? Yes, unless you already have a My Oracle Support (MOS) account. Getting an account takes just a couple minutes.

How many times do I have to do this task? Just one time.

1. If you think you might have an MOS account but aren't sure of your user name or password, follow these steps to retrieve your sign-in details.

   Note:

   You already have an MOS account if...

   • You were identified as the primary contact from your organization for the deployment of Oracle Life Sciences IAMS when the environment was first provisioned.

     If you were the primary contact, you received the Welcome letter from Oracle and were provisioned with a My Oracle Support (MOS) account during the onboarding process.

     or

   • You've ever signed into Support Cloud.

     The two sites use the same account.

   1. Open My Oracle Support, and below the Sign In button, click Forgot User ID / Password.
   2. Follow the instructions on the page to retrieve your sign-in details.
2. If you don't have an MOS account, open My Oracle Support, and below the Sign In button, click New user? Register here.