Resubmit a failed request

When do I do this? When a request fails, the status on the My Requests - Completed page becomes Failed. Oracle InForm CRF Submit still creates a .ZIP file from which you can download any subjects for which the request succeeded, as well as a failure report. You can correct the request and resubmit the request.

Tip:

If available storage space is exceeded, requests will continue to fail. The status will be Failed-out of storage space. You can delete outdated or downloaded archives and reports.

1. On the My Requests - Completed page, locate a request with a Failed status.
2. Click the Request Name.

   On the Request Details page, you can see which files failed and why, files that succeeded and are ready for download, and a failure report.

   • The reason for failure appears in red in the State column. You can click the reason to see more information.
   • Files that were successfully created are labeled Ready for Download in green.
3. To download a successful file, click its checkbox, then click Download.
4. To resubmit a failed file:
   • Try resubmitting the file as is by selecting its checkbox and clicking Resubmit. Sometimes, just resubmitting the request works.
   • Understand why some files failed by reviewing the details in the failure report. Each line of the report describes a single file failure. To view the failure report, select it from the Reports menu in the navigation pane at the left. You cannot download the report.
   • Create a new request based on fixing the errors and submit it.