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Queries: Query Status by Month, Year
Queries: Query Status by Month, Year report elements let you create reports on query status by month. Use this report element with query counts to see the number of queries that were set to a particular status each month.
If the report is sorted by one of the Month/Year report elements, the resulting report displays each month within a specified range. You can then add the Query Count element to see how many queries were assigned a particular status in each month.
Queries: Query Status by Month, Year report elements
Report element |
Description |
|---|---|
Query Status, Month, Year |
Data type: Date/Time Description: Each month/year combination within a specified range. Use with the Query Count report element to see how many queries were opened each month. Date type: System date (GMT), derived for display. |
Opened Month, Year |
Data type: Date/Time Description: Each month/year combination within a specified range. Use with the Query Count report element to see how many queries were opened each month. Date type: System date (GMT), derived for display. |
Answered Month, Year |
Data type: Date/Time Description: Each month/year combination within a specified range. Use with the Query Count report element to see how many queries were answered each month. Date type: System date (GMT), derived for display. |
Closed Month, Year |
Data type: Date/Time Description: Each month/year combination within a specified range. Use with the Query Count report element to see how many queries were closed each month. Date type: System date (GMT), derived for display. |
