The link in my reset password email doesn't work

For non-SSO studies, the link is valid for 24 hours. A message appears on the Reset Password page if the link has expired. You may generate multiple reset password links, however, only the latest one is valid. If you try to use an earlier link, an expired reset password message appears on the Reset Password page.

After your password is successfully reset, the password reset link is no longer valid.

If you do not submit the new password information within 20 minutes of accessing the page, the Password Reset page clears the Password and Confirm Password fields. An error message doesn't appear.