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Logging in using the phone

The first time you log on, you are required to know the following:

Some users are required to know the following:

Note: If your study has multilingual capabilities over the phone, you are asked to select your preferred language each time you access the system.

  1. Dial the toll-free access number for your country.
  2. Enter the 3-digit study number provided in the email.
  3. Enter your User ID.
  4. Enter your password. If it is the initial logon, use the default password.

    The first time you log in, you are prompted to change your password from the provided default to a new 5-digit password.

    You are required to change your password every time your password expires. After it is changed, the password is the same for both the phone and the Web.

    Note: After three invalid entries, the phone call is disconnected.

  5. If this is the first time you have logged in, follow these steps:
    1. Enter new password and confirm.
    2. Create your PIN and confirm.
    3. Enter your User Authentication Code (UAC).

      You are required to authenticate your User ID for each study to which you are given access. You receive an email containing a User Authentication Form (UAF) when you are first entered into a study by the sponsor. The UAC is on this form. When you log into the study for the first time, you need the UAC to proceed to the main menu.

    4. Enter your site or depot number, if applicable.

      You hear a welcome message announcing the name of the study you have successfully accessed.

When using the telephone for an IRT transaction, study information is recorded if the call is disconnected or if you hang up before the call is completed. Unless otherwise specified, the IRT system confirms the completion of each transaction, and a confirmation is sent to you by email. If you need to resend a confirmation, use the retransmit notifications function on the web.

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