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The order cancelation process

You can cancel orders for drug units that have been raised but not yet confirmed as received. During cancelation, the user is given the option to verify that the depot has not actually shipped the drug. An order can be canceled if it has not yet left the depot.

Canceling a supply order can be completed by one or two people. For example:

  1. The sponsor initiates a drug cancelation.

    A site user can no longer register the order as received.

  2. After it has been confirmed that the order has not left the depot, either the sponsor or a depot user cancels the order.
  3. If the drug order has already left the depot, the cancelation is revoked.

    The site user can register the order as received.

If your study requires a two-step process for order cancelation, each role must be assigned the permission for the appropriate phase of the cancelation.

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