Why aren't my training courses loading?

Do you have the latest version of Adobe Flash Player Installed? Is it allowed to run in your browser?

If the training courses aren't loading, it could mean you don’t have the latest version of Adobe Flash Player installed for your browser, or that Adobe Flash Player isn't allowed to run in your browser. Try running the course in another browser, or go to https://helpx.adobe.com/uk/flash-player.html for more information.

Do you have a slow internet connection? Do you have too many applications open that consume internet bandwidth?

If the popup with the course loading message hangs, and the course doesn't open, there may be an internet bandwidth problem.