5 Known Issues

Oracle has identified the known issues below in Oracle Health Claims, Prior Authorizations, and Payments. The list is updated when issues are identified or resolved in a new release.

Charge Services

  • When navigating back to the Item Details page from the Charges List Add drawer, the following fields do not retain their previously selected values (OHPRI-9793):
    • Performing Location
    • Unit of Measure
  • When a charge contains modifiers from a parent event (such as an Order, PowerForm, or Manual Charge Entry), an encounter modification may cause modifiers to be removed or updated unexpectedly. (OHPRI-11215)
  • When a department manager assigns a worklist item to a non-department manager for review, a value should not display in the Requester Reference field. Currently, this field remains valued by the original requester. (OHPRI-11281)

Denial Management

Currently, no known issues have been identified for this product area.

Guarantor Balances and Payment Integration

Currently, no known issues have been identified for this product area.

Insurance Coverage

Currently, no known issues have been identified for this product area.

Intelligent Prior Authorization

  • Address information may not be displayed correctly. (OHPRI-5675)
  • If you attempt to save a questionnaire form, an error message may be displayed that indicates that your answers were not saved. (OHPRI-5660)
  • Addresses for ordering providers may not include the associated state. (OHPRI-5671)
  • The Care Setting value may be incorrectly displayed as blank. (OHPRI-5666)
  • You may be unable to sort the Health Plan column. (OHPRI-5665)
  • Null information that is sent from a selected document may not be processed correctly. (OHPRI-5674)
  • If you accept a suggested modification for an item in a status of Needs Further Action, the modification may not be performed. (OHPRI-5213)
  • An Error 404: Not Found message may be displayed for the service facilities of work items. (OHPRI-5670)
  • Prior authorization receives the incorrect adjudication item, or items, requested in the prior authorization. (OHPRI-9934)

Patient Bill Estimates

Currently, no known issues have been identified for this product area.