About Oracle Health Clinical AI Agent, Message Center Agent
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Note
See Overview of Regulatory Symbols and Safety Icons for information about the symbols used throughout this page.
Clinical AI Agent, Message Center Agent
Description
The Message Center Agent performs the following actions to provide you with relevant and contextually aware information when you review and respond to supported messages in your inbox:
- Assigns a suggested priority (High or Urgent) to incoming messages based on the nature and content of the message.
- Generates a patient summary that includes relevant clinical history that is contextual to the content of the message.
- Generates a suggested response that reflects the nature of the inbound message and the relevant patient context.
The Message Center Agent supports messages associated with prescription renewals, laboratory results, and condition or symptom questions and is intended for use in desktop applications.
Instructions for Use
See Oracle Health Clinical AI Agent, Message Center Agent Help for instructions about how to use this functionality.
Cybersecurity Requirements
See Oracle Health and AI (OHAI) Security Program for information about this requirement.
Manufacturer
Cerner Corporation
8779 Hillcrest Road
Kansas City, MO 64138
US
(+1) 816-221-1024
https://www.oracle.com/health
2026-02
Incidents Reporting
If you experience an issue that adversely impacts patient care or a suspected cybersecurity incident, contact the Oracle Immediate Response Center using the regional phone numbers provided on the Oracle Health Support page.
License Information
See Oracle Health Licensing Information User Manuals (LIUM) to view a list of copyright and license information for all of the free and open source software.
Patient Information
See the Patents page on Oracle.com for information about Oracle Health patents.
Warranty
Warranties may vary based on the product purchased, services purchased, or both. See your licensed software agreement for details, or contact your Oracle representative.
Copyright Information
Copyright 2026 Oracle and/or its affiliates. All rights reserved.
Additional Resources
To request a printed version of this content at no additional cost, including free shipping, log a service record (SR) to this product in eService (https://eservice.cerner.com).
About Oracle Health Clinical AI Agent, Message Center Agent
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