Known Issues

Oracle has identified the known issues below in Oracle Health Patient Administration. The list is updated when issues are identified or resolved in a new release.

  • For multiselect fields (for example, Race), you can select None of the Above as well as additional values. (PATIENT-8853)
  • Appointments in a Confirmed or Scheduled status are not updated to No Show at midnight. (PATIENT-8936)
  • When you attempt to use voice commands to check in a patient in Patient Tracker, the system states that it is interpreting your request but never moves the patient. (PATIENT-9643)
  • Encounter type classes are set to pre-reg instead of the desired type class for future visits. (PATIENT-11311)
  • When you schedule an appointment, you can select a begin date in the past. (PATIENT-11581)
  • When you use the free text patient name filter in Patient Tracker, the first matching patient is not correctly selected. (PATIENT-11593)
  • When you select the All Benefits link, not all benefits are displayed. (PATIENT-11769)
  • When you view benefits, the network is displayed as undefined. (PATIENT-11785)
  • The information displayed in View Details is different based on whether the selection was made in the patient details screen or Patient Tracker. (PATIENT-11831)
  • When you press Tab to move out of the Time Into or Time Needed fields when editing an appointment type, the system does not respond. (PATIENT-11894)
  • The visit location is not consistent across visit screens. (PATIENT-11944)
  • When a patient insurance card is missing, the associated task is not displayed. (PATIENT-12093)
  • When you enter incorrect address information, formatting and completion checks are not performed. (PATIENT-12094)
  • The financial responsibility amount is displayed on the Manage Visit screen, which is incorrect. (PATIENT-12221)
  • White space should be reduced between the Forms and Additional Info sections of the Manage Visit screen. (PATIENT-12227)
  • A patient's language is not displayed in the patient portrait. (PATIENT-12389)
  • When you manage a visit, the patient's financial responsibility amount is not updated when the estimate is approved. (PATIENT-12450)
  • The option to change a visit's virtual status is not available from the Visit List. (PATIENT-12477)
  • For multi-resource appointment types, the system does not retrieve availability when a secondary resource is selected for the Provider prompt. (PATIENT-12523)
  • The phone number add button is misaligned on the page. (PATIENT-12587)
  • Estimates are displayed before eligibility has been checked. (PATIENT-12633)
  • When you attempt to view history for a canceled appointment, an error is displayed. (PATIENT-12652)
  • When you search for patients, results may display duplicate patients (with the same MRN) and, at times, different demographic information. (PATIENT-12655)
  • An authorized representative is currently not required when a patient is a non-emancipated minor. (PATIENT-12661)
  • When you capture a patient's address, you cannot indicate that this is also the mailing address. (PATIENT-12663)
  • Incomplete tasks, once completed, are not appropriately updated on the task list. (PATIENT-12674)
  • Reason for no SSN may not be displayed in the patient profile. (PATIENT-12675)
  • The full response view of financial responsibility does not display all benefits for a patient. (PATIENT-12691)
  • Resource views do not display resources from both Revenue Cycle and Oracle Health Patient Administration. (PATIENT-12742)
  • Care team names are not formatted correctly. (PATIENT-12814)
  • The following question is missing from the MSP Questionnaire: How many employees, including yourself or spouse, work for the employer from whom you have GHP coverage? (PATIENT-12927)
  • When you attempt to save after uploading a patient's ID, an error is displayed. (PATIENT-13052)
  • Patient ID values are not consistently displayed throughout registration workflows. (PATIENT-13243)
  • You cannot add an appointment to the waitlist. (PATIENT-13280)
  • The Needs Attention panel is incorrectly displayed in the check-in summary. (PATIENT-13282)
  • Canceled and no-show appointments remain in a Confirmed state. (PATIENT-13285)
  • When you attempt to schedule an appointment, a nonspecific error is displayed when the slot is already booked. (PATIENT-13333)
  • When you save driver's license details on the Demographics page, the Issuer ID and Expiration Date values are not saved. (PATIENT-13356)
  • You cannot remove a patient's Tribal Affiliation value. (PATIENT-13430)
  • The country code is not displayed in the patient's demographic details. (PATIENT-13443)
  • When you create a patient, the country code is not saved. (PATIENT-13497)
  • When you upload a patient photo or ID, the Needs Attention list is not updated. (PATIENT-13500)
  • When you add employment for a patient, the employment stop date is automatically valued by the system. (PATIENT-13505)
  • When you reschedule an appointment, the screen reader does not appropriately state the success of the action. (PATIENT-13737)
  • When you verify an insurance in Oracle Health Patient Administration, your credentials are not associated with the action in Revenue Cycle. (PATIENT-13740)
  • Insurance-related tasks are missing from the Needs Attention list. (PATIENT-13851)
  • Appointment status filters are not displayed in Patient Tracker. (PATIENT-14188)
  • The patient bill estimate is initiated before benefits are applied. (PATIENT-14931)
  • When you add a guarantor in Oracle Health Patient Administration, the guarantor is not correctly displayed in Patient Portal. (PATIENT-15741)
  • The guarantor address is not correctly displayed in the UI. (PATIENT-16005)
  • The insurance address is not correctly displayed in the UI. (PATIENT-16006)
  • When you select Edit Visit from the Visit List, you cannot complete the workflow. (PATIENT-16767)