Cancel Appointment

Complete the following steps to cancel an appointment:

1. Locate the appointment to be canceled. Appointments can be canceled from the Appointments panel, Patient Tracker, or the resource schedule.

   Note:

   Appointments can be located in the Appointments panel of the patient profile or by selecting the edit button.
2. On the appropriate appointment, select the Appointment Actions menu and select Cancel.The Cancel Appointment dialog box is displayed. Select Patient Requested or Other Reason.
3. Select a reason from the drop-down list and select Cancel Appointment. The appointment is now canceled.

   Note:

   If the patient has provided an email address, they receive an email notification when an appointment is canceled. If they have only a phone number listed and they have granted permission to send SMS text messages, the patient receives an SMS text notification about the appointment.

   Note:

   A canceled appointment may generate a reschedule request, depending on your configuration in Millennium Platform. If a request is generated, it must be managed in Millennium Platform. See Understand Completing Appointment Requests in Revenue Cycle Workflow for more information.