Delete an Account

Administrative Console users with Support permissions can delete a patient portal account if your organization's policies allow.

When you receive a request to delete an account:

1. Follow your organization's procedures to verify the user's information.
2. Access the patient's information.
3. Select Delete Account. The Delete Account message is displayed. If you delete an account, the patient portal user's access credentials are removed and they can no longer access their patient portal account. Established settings, patient diary notes, and messages are deleted.