Language Idnentifier: English (EN)
Note
See Overview of Regulatory Symbols and Safety Icons for information about the symbols used throughout this page.
Oracle Health Communication Service
Catalogue Number
10008148
Description
Oracle Health Communications Service provides a unified, secure, and scalable platform that allows near real-time notifications to, and interactions with patients when using certain Oracle Health products.
Intended Use and Claims
Oracle Health Communication Service offers a common set of messaging capabilities, including email, in-app notifications, and SMS text messages, providing the ability to establish consistent privacy, consent, and delivery controls across the following Oracle Health products:
- Oracle Health EHR
- Patient Portal
- Revenue Cycle Management
- Oracle Health Patient Administration
- eSignature
The content of the communication is determined by the integrated Oracle Health product’s scope and function. However, this service is not intended to be used for emergency medical communications, and no clinical decision support or automated diagnosis is provided through this service.
Oracle Health Communication Service is designed for extensibility to support two-way communication such as bidirectional SMS. The SMS protocol used to deliver messages to cell phones does not support encryption, so this service prohibits transmission of PHI in SMS payloads.
Indications for Use
Oracle Health Communication Service is recommended for delivering and facilitating communication with patients and patient proxies.
Information for Safety
Instructions or guidance on how to avoid or minimize risk during the use of a product are included throughout the product’s Help Pages and Reference Pages.
Operating Environment and Compatibility Requirements
Not applicable
Installation, Configuration, and Setup Requirements
Oracle Health Communication Service requires at least one of the following Oracle Cloud Services, within the Oracle Health Ambulatory AI Applications Suite:
- EHR Cloud Service
- Patient Portal Cloud Service
- Revenue Cycle Management Cloud Service
- Patient Administration Cloud Service
- eSignature Cloud Service
Cybersecurity Requirements
See Oracle Health and AI (OHAI) Security Program for information about this requirement.
Manufacturer
Cerner Corporation
8779 Hillcrest Road
Kansas City, MO 6413\8
US
(+1) 816-221-1024 https://www.oracle.com/health
2026-04
Incidents Reporting
If you experience an issue that adversely impacts patient care or a suspected cybersecurity incident, contact the Oracle Immediate Response Center using the regional phone numbers provided on the Oracle Health Support page.
License Information
See Oracle Health Licensing Information User Manuals (LIUM) to view a list of copyright and license information for all of the free and open source software.
Patent Information
See the Patents page on Oracle.com for information about Oracle Health patents.
Warranty
Warranties may vary based on the product purchased, services purchased, or both. See your licensed software agreement for details, or contact your Oracle representative.
Copyright Information
Copyright 2026 Oracle and/or its affiliates. All rights reserved.
Additional Resources
To request a printed version of this content at no additional cost, including free shipping, log a service record (SR) to this product in eService (https://eservice.cerner.com).