Patient Outreach FAQs
Frequently asked questions about patient outreach.
This topic provides information about frequently asked questions (FAQs) for CRM Connector and other topics related to patient outreach. If you do not find an answer to your question, you can log a product-specific service record (SR) in eService.
How do I connect to Oracle Eloqua?
Your Oracle team members can assist in the initial connection to Oracle Eloqua.
What types of patient data can be used as filters?
The filters depend on your available data in the platform. The following filters can be included:
- Organization class
- Organization
- Provider
- Payer
- Plan
- Scorability
- Attribution status
- Gender
- Race
- State
- Country
- Risk score
- RAF score
- Total measures
- Registry count
- Age
- Date of birth
- Total unmet measures
- Contract
- Visit data
- Postal code
- Condition data
What is an example of filters for a breast cancer screening campaign?
For a breast cancer screening campaign, the following data filters in Oracle Health Quality Management can be used:
- Attribution status - Attributed
- Registry - Comprehensive Adult Wellness
- Measure - Breast Cancer Screening
- Measure status - No Data, Not Met
This campaign targets patients in the Comprehensive Adult Wellness registry who have a primary care provider and have not met the breast cancer screening measures. The campaign encourages these patients to complete their screening.
How do I change a campaign segment after I save it?
To change a saved campaign:
- Select the Campaigns tab in Quality Management.
- Select Edit
next to the campaign you want to edit.
- Edit the campaign information and patient filters.
- Select Save on the summary page when you are done editing.
Note:
Campaign segments may take up to 24 hours to refresh after editing.Parent topic: Patient Outreach