Activate your account with mobile app QR code verification

After you receive your Oracle Health Response Readiness Welcome email, you can choose to activate your account by setting a password and scanning a QR code one time with a mobile device using an authentication app. The QR code is associated with your account and Oracle Health Response Readiness.

To scan the QR code, you must download an authentication app (such as Oracle Mobile Authenticator, Google Authenticator, or Microsoft Authenticator) to your phone or tablet. You only need to scan the QR code one time. From then on, the authentication app generates a new multi-factor authentication (MFA) code for your account each time you need it. You must leave the authentication app on your device so you can open it and access a new MFA code each time you want to sign in to Oracle Health Response Readiness.

If you need to install Oracle Mobile Authenticator, Google Authenticator, or Microsoft Authenticator on the same device again or on another device (for example, a new mobile phone), you need to request that an Oracle Health Response Readiness administrator resets your MFA. You can then scan a new QR code on your device and sign in to Oracle Health Response Readiness.

Note:

If you cannot or do not want to use your mobile device to scan the QR code, you can skip the scanning step and receive your MFA code through an email message.
To activate your account with mobile application QR code verification:
  1. Locate the Welcome email message sent to you from Oracle.
  2. In the email message, select Activate Your Account.
  3. In the Reset your Password dialog box, enter the password you want to use for your account, confirm it, and select Reset Password. The Congratulations dialog box opens.

    Your password must be between 8 and 25 characters and must include:

    • 1 uppercase letter
    • 1 lowercase letter
    • 1 number
    • 1 special character
    Your password cannot:
    • Contain the first name of the user
    • Contain the last name of the user
    • Contain the user name
    • Repeat the last four passwords

    Note:

    Your password expires after 120 days.
  4. In the Congratulations dialog box, select Continue to Sign In. The Login dialog box opens.
  5. In the Login dialog box, enter your user name and password, and select Sign In. The Enable Secure Verification dialog box opens.
  6. In the Enable Secure Verification dialog box, select Enable Secure Verification. The Select Your Default Secure Verification Method dialog box opens.
  7. In the Select Your Default Secure Verification Method dialog box, select Mobile App. The dialog box refreshes and shows the Download and Configure the Mobile App section. For example:

    Download and Configure the Mobile App dialog box

  8. On your mobile device, open your authentication app (Oracle Mobile Authenticator, Google Authenticator, or Microsoft Authenticator).

    Note:

    If you need to download the authentication app, open the store used to download applications on your phone or tablet. Search for the app and download it. For example, open the App Store for an iPhone or Google Play Store for an Android phone. After you download the app keep it on your device to access an MFA code each time you sign in.
  9. In the authentication app (Oracle Mobile Authenticator, Google Authenticator, or Microsoft Authenticator):
    1. Tap Add Account.
    2. Hold your device up to the QR code that appears in the Download and Configure the Mobile App dialog box so its camera can focus and automatically scan the code. The QR code shows on your device screen as it focuses. (When prompted, allow access to the camera. You do not take a picture.)

    After the authentication app scans the QR code, the Successfully Enrolled dialog box opens.

  10. In the Successfully Enrolled dialog box, select Done. In Oracle Mobile Authenticator, Google Authenticator, or Microsoft Authenticator you see an identifier, your user name, and a six-digit MFA code.

    Note:

    For security, the authentication app generates a new MFA code approximately every 30 seconds.
  11. Sign in to Oracle Health Response Readiness.

Parent topic: Activate your account