View the list of registrants

As an approval user (self-service administrator or self-service reviewer), you can assess the registrants submitted by Self-Service Request Portal to identify users who have submitted their site information, who need to have their self-service site email re-sent, or who may be duplicates or are otherwise invalid.

To view a list of all the registrants submitted by Self-Service Request Portal:

1. Open the Navigation pane, and select Registrants. The Registrants page opens. For example:
   
   

   

   
   
2. To search for a specific registrant, enter text or numbers in the Search field, or select in the field, choose one or more criteria from the drop-down options, and enter any required details. The search results appear as soon as you enter the criteria.
3. In the Respondent column, review whether the registrants are shown as a Respondent or Non-Respondent.
   • Respondent—Users who have submitted their site information.
   • Non-Respondent—Users who have not submitted their site information.
4. For a Non-Respondent user, do one of the following:
   • If a non-respondent provided incorrect information, or has trouble accessing the Self-Service Request Portal, an administrator can re-send their self-service site email so that they can re-submit their details.
   • If you determine that a non-respondent is not a genuine user (they are a duplicate or are invalid for any reason), you can delete them as described in Delete a non-respondent registrant.
5. To view the details for a Respondent or Non-Respondent user, find the person in the list, and select Edit in the Actions column. The Maintain Registrants panel opens. For example:
   
   

   

   
   
6. In the Maintain Registrants panel, you can view details and status for the registrant.

   Note:

   If a non-respondent's email is incorrect or they are not a valid user, you can delete them as described in Delete a non-respondent registrant.