Who are the Oracle Health Response Readiness users?

There are multiple users of the Oracle Health Response Readiness portals. The users have different responsibilities and access to the portals and their features.

User Description
Administrators

Users who set up and maintain products, responses, and partners.

  • Set up and maintain products
    • Configure product details, requirements, and options, such as apportionment (a partner places orders for a site)
    • Set product ordering thresholds and distribution rules
  • Set up and maintain responses
  • Set up and maintain partners (input partner information, permissions, and ordering rules)
  • Review operational dashboards
  • Manage enhancement requests from users
  • Push on-screen notifications to users

Administrator users can access Administrator Portal.

Partners (and Organizations)

Users who manage the allocation, distribution, and inventory within their area of responsibility. Partners include jurisdictions (states and territories), federal agencies, large healthcare/pharmacy organizations, and independent pharmacies.

  • Set up and manage sites and organizations (input site and organization information, permissions, and ordering rules)
  • Manage orders
    • Process and approve direct orders from sites (sites place their own orders)
    • Process orders for sites (apportionment)
  • Update inventory details (transfers, dispositions (wastages and returns), stock on hand, and stock administered
  • Update inventory details (for example, transfers, dispositions, stock on hand, and stock administered)
  • Communicate to their sites
  • Review operational dashboards for their sites only

Partner users can access Partner Portal.

Sites / site users

Businesses or associations that administer or distribute response products to patients and customers. Sites include chain or independent pharmacies and organizations such as hospitals, clinics, doctors’ offices, or dialysis centers.

Site users:

  • Order and request response products according to rules/permissions (may include ancillary kits)
  • Set contact and logistical information
  • Update inventory (transfers, dispositions, stock on hand)
  • View shipment statuses
  • Receive communication
  • Provide system feedback

Approved site users can access Site Portal.

Distributors

Users who manage warehouse inventory and shipping information.

  • Access orders
  • Update distribution information

Distributor users can access Distributor Portal.