Reset your password

You can reset your password if necessary; for example, if you forgot your password or if you were locked out of your account after five attempts to enter your password when signing in to Oracle Health Response Readiness. You can also ask an administrator to reset your password.

To reset your password:

1. Open Oracle Health Response Readiness in a browser to access the Sign In page. For example:
   
   

   

   
   
2. In the Sign In page, select Forgot Password?. The Forgot Your Password page opens. For example:
   
   

   

   
   
3. In the What's your user name? field, enter or confirm your user name and select Next. A password reset notification email is sent to the email address associated with your user name, and the Password Reset Notification Sent page opens. For example:
   
   

   

   
   
4. In the Password Reset Notification Sent page, select Return to sign in.
5. Locate the password reset email notification email sent to you from Oracle, and select the Password Reset link in the email. The Password Reset page opens. For example:
   
   

   

   
   
6. Enter your new password in the Enter Password and Confirm Password fields. The password:
   • Must be between 8 and 25 characters
   • Cannot be the same as the last 4 passwords
   • Expires after 120 days
   • Must have at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character
   • Cannot contain the user's first name, last name, or user name
7. Select Reset Password. A confirmation message is sent to your email account, and the Sign In page opens.
8. In the Sign In page, enter your user name (or email) and new password, and select Sign In. The Verification page opens.
9. In the Verification page, in the Passcode field, enter your MFA code, and select Verify. The Launchpad opens.
   • If you use email to get your MFA code, locate the email sent to you from Oracle with your six-digit MFA code. The code expires in 15 minutes.
   • If you use your mobile device to get your MFA code, open the authentication app to see the six-digit MFA code.
10. In the Launchpad, select a link to open a portal.

    Note:

    Only the portals you have access to appear in the Launchpad list.