Ask Oracle Responses

This topic provides information about how Ask Oracle responds to queries in Oracle Health EHR.

Once a question is asked or a request is made, a visual cue is displayed that indicates Ask Oracle is working on the response. How your request is made determines where the response is displayed:

• Navigational questions: When you begin a request with a navigational term such as, "Show me ...," "Go to ...," "Take me to ...," "Open ...," "Display ...", "Pull up ...," and so on, the reply is displayed in the chart area.
• Direct questions: When you ask a direct question, such as, "What are their vitals," "When was their last visit," "What is the dosage for penicillin," and so on, the reply is displayed in the Ask Oracle conversation area. Additionally, links are provided to source information.

The following buttons may be included with a response:

Button Name	Button Image	Action
Like		Indicates that you found the response helpful. Note: The system pays attention to your activity and observes trends in your behavior related to the context. For example, if you select a certain filter frequently, Ask Oracle displays that filter prominently in future sessions. Additionally, Ask Oracle keeps track of when you select Like or Dislike buttons associated with Ask Oracle responses and tailors future responses based on your selections.
Dislike		Indicates that you did not find the response helpful. When you select Dislike, you are provided an opportunity to specify what you found unhelpful about the response, for example, inaccurate, incomplete, too long, and so on.
Copy		Copies the response to the clipboard.

Depending on the type of request that is made or where it is made from, filters may be presented to help narrow the results. For example, the Inbox may present you with filters that limit messages by type.

Response Limitations

See the following table for scenarios where Ask Oracle cannot provide an answer:

Scenario	Reason for Not Answering
Question is prohibited	Ask Oracle does not answer questions that violate generally accepted privacy rules. For instance, if you are looking at Patient A's records, you cannot ask for information about Patient B.
Question is out of domain	Ask Oracle is not designed to provide answers for topics such as current events, sports, or weather.
Question is out of scope	Ask Oracle does not answer questions that are outside of the supported capabilities.

Ask Oracle informs you when it cannot provide an answer to the question that was asked. You may also be prompted to ask your question in a different way.