Reopen a Conversation That Was Previously Marked as Completed

This topic provides information about reopening a conversation that was previously marked as Completed.

1. Use Ask Oracle to filter the items list by the Completed status. See Ask Oracle.
2. Complete one of the following steps to select Reopen Conversation:
   • From the items list, find the conversation, then select Reopen Conversation. The conversation is moved back to the associated category as an open item and conversation members can continue to reply to the conversation.
   • Open the conversation, then select Reopen Conversation. The conversation is moved back to the associated category as an open item and conversation members can continue to reply to the conversation.