2 Virtualization Warnings/Disclaimers

Oracle Hospitality Cruise warns the reader that at the time of issuing this position document, Oracle Corporation has not issued any formal certification concerning the use of its products on VMware virtualized environments. In a November 16th, 2007 Metalink article entitled, “Support Position for Oracle Products Running on VMware Virtualized Environments” (document i.d. 249212.1), the company states:

Oracle has not certified any of its products on VMware virtualized environments. Oracle Support will assist customers running Oracle products on VMware in the following manner: Oracle will only provide support for issues that are either known to occur on the native OS, or can be demonstrated not to be as a result of running on VMware.

If a problem is a known Oracle issue, Oracle support will recommend the appropriate solution on the native OS. If that solution does not work in the VMware virtualized environment, the customer will be referred to VMware for support. When the customer can demonstrate that the Oracle solution does not work when running on the native OS, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.

If the problem is determined not to be a known Oracle issue, we will refer the customer to VMware for support. When the customer can demonstrate that the issue occurs when running on the native OS, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.

In consideration of Oracle’s stated support position, Oracle Hospitality Cruise, as a software vendor with solutions predicated on the Oracle database, will work within this same framework established by Oracle should any support issue surface associated with Oracle running on VMware.