4 Forgot Password
The Forgot Password is a password reset feature. This feature is only available in Launch Panel Login screen.
Setting up Password Reset
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Log in to Administration module.
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Select Database Parameter, Promo group and define the SMTP settings in the following parameters:
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SMTP Server IP Address
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SMTP Server IP Port
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Sender Name
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Sender Email Address
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SMTP Require SSL. Depends on organization requirement
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SMTP Server Require Login Authentication. If parameter enabled, define the following:
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SMTP User Name
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SMTP User Password
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In the Launch Panel, select User Security. Define the Email address for the login user. See Figure 3-4.
Password Reset Feature
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At the Launch Panel application window, click the Options button.
Figure 4-1 Launch Panel Forgot Password
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Click the Forgot Password button. You must enter the user login ID and email address that matches the email defined in user login account.
Figure 4-2 Forgot Password Account Credential
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Click the Send button. The system will prompt an “Invalid Email Address” message if the email address does not match. If the email matches, you will receive a temporary password and a notification message “An email with instruction how to reset your password has been sent EMAIL ADD” shall prompt.
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The old password is no longer valid once a request for a password reset is triggered. Enter the temporary password at the Login window and click Login.
Figure 4-3 Sample Password Reset Notification Template
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The system prompts you to change the password. Click OK and proceed to change the password.