1 Front Desk Function

The Front Desk menu comprises functions such as Cabin Overview, Posting Overview, and Check-in/Check-out status, which provides a high level monitoring and overview of the operations.

1.1. Reports

The product is pre-installed with a set of operational reports. You can create and add customize reports through the Administration module, System Setup, Reports Setup.

Figure 1-1 Reports List

Printing a Report

1. From the Front Desk file menu, select the Reports option.
2. Expand the report folder in the Reports List section by clicking the (+) key.
3. Select a report to print.
4. In the Print tab, select the Selection/Criteria and relevant fields.
5. Click Print or navigate to the Preview tab to preview before printing.
6. To export the report, repeat the above steps and click Export.

Batch Reporting

You can print a set of departmental reports by batch. These reports are predefined in Administration module, System Setup, Reports Batch Printing Setup.

To print the report by batch:

1. Select Reports Batch Printing from the Reports drop-down list.

2. In the Batch Reports Printing window, select the batch number to print.

3. In the Printer selection section, select the Printer and then click Run.

Passenger Disembark Assistant Setup

This function allows you to organize the meeting time, location, and luggage drop off point for debarking passengers by date.

Figure 1-2 Passenger Disembark Assistant Setup

Adding a Debarkation Group

1. In the Passenger Disembark Assistant Setup form, click Add New.

2. Enter all the required fields and click Save.

3. Click Exit to close the form.

Note:

You cannot delete a Debarkation Group if there is a passenger assigned. You must first unassigned all passengers from the group before proceeding.

To remove a debarkation group, select the group from the list and click Delete.

Child Locator

The Children locator function enables you to monitor the location where a child is checked in based on their reservation status — Expected, Check-In, or Check-Out, and the guardian assigned to take care of the child.

Figure 1-3 Children Locator

Checking In a Child

1. From the Front Desk menu, select the Children Locator option.
2. At the Children Locator window, click the Check In tab.
3. Select the Event Location, Cabin/Name and/or Show All Expected, and then click Assign Beeper.
4. If you are handing out a beeper, select a beeper number from the Beeper section and click Assign Beeper.
5. Navigate to the Current Check-In Location section, select the Event Location from the drop-down list, and click Check-In.

   Figure 1-4 Children Locator Pick Up

   
   
   
6. In the List of Passengers Pick Up window, select the passenger that picked up the child and then click OK to return to the Children Locator window. By default, passengers in same cabin is selected.
7. Information about the child is now shown in Check-In tab.

Checking Out a Child

1. From the Children Locator window, navigate to the Check-In tab.
2. At the Selection section, select one of the options, then click Refresh.
3. Select the child name from the grid and then click Check-Out.
4. At the Passenger to Pick Up Child window, verify the name and then click OK to confirm and update the child information into the Check-Out tab.

Changing the Pick-up Person

1. At the Check-In tab of the Children Locator window, right-click on the child name and select Change Pick Up Person.
2. In the Show section, select the one of the options, then select the passenger name from the grid and click OK. By default, the names shown are the passengers in the same cabin.

Advance Board Card Printing

The Advance Board Card Printing prints the board cards by batch based on the criteria template configured in the Administration module.

Figure 1-5 Advance Board Card Printing Window

1. From the Front Desk menu, select Advanced Board Card Printing.
2. In the BCard Template field, select from the drop-down list to populate the predefined fields.

   Note:

   You can change the selected fields(s) manually before printing.
3. Click Print to print the board cards.
4. In the dialog box indicating the number of records to print, select Yes to continue.
5. In the Batch Board Card Printing window, the printing progress of the board card is shown. If there is an error, it is reflected in the Status column.

BoardCard Wizard

You can perform a quick board card printing by guest, crew, group, visitors, or gift card using the Board Card Wizard.

1. From the Front Desk menu, select the BoardCard Wizard option.
2. In the BCard Printing Wizard prompt, read and follow the instructions before clicking Next.
3. In the following wizard window,
   • Select the type of board card to print and click Next.
   • Select an option to encode using an existing card number or newly generated a card number, and then click Next.
   • Select an option to print cards for guest already on-board or future reservations. For future reservations, select the Embarkation Date from the drop-down list and click Next.
   • Click the Filter Age and enter the Age From/To field, if any.
   • Select one or more options using the drop-down list, such as Nationality, Product, Pre-Product and Award Level, if any.
   • Enter the Names, Room numbers, or Manifest from/to, if any, and then click Next.
4. The number of cards matching the selection appears. Enter a check mark if the cards should be sorted by Product when printing.
5. Check mark the preferred print sort order by room number, name, room number descending, or person name descending.
6. Click the Finish button to continue.
7. At the Batch Board Card Printing window, you will see the number of cards that are successfully printed or failed.
8. Click Close to exit and return to the main menu.

Check In/Out Status

The Check-in Status provides a real time status of expected check-ins for the day. It shows the number of reservations for the day, checked in, and remaining check ins at that time.

Similarly, the Check-out Status shows the total of reservations checking out, checked-out, and remaining.

Cruise Comment

The Cruise Comment field is made available to the Ship Operator to enter comments pertaining to the cruise. It accepts up to 4000 characters.

1. From the Front Desk menu, select the Cruise Comment option.

2. Select the Cruise from the drop-down list.

3. Enter the comment in the blank field and click OK to save.

Cabin Availability

The Cabin Availability provides an overview of the available cabin by date, deck, category and features, and a view by deck plan. It also displays the current cabin cleaning status and the number of available berths.

Figure 1-6 Cabin Availability

Searching for Available Cabin

1. From the Front Desk menu, select the Cabin Availability option.
2. In the Selection Criteria, select the Date From/To, Deck, and Category from the drop-down list.
3. Select the Cabin Features using the checkbox, if any.
4. Click Refresh to refresh the view.

Viewing Availability Using Deck Plan

Figure 1-7 Deck Plan Viewer

1. From the Cabin Availability window, click Show Deck Plan.
2. In the Selection Criteria, enter the Date From/To, and click Refresh.
3. In the diagram, the status of the cabin is reflected according to the color chart, and information of the selected cabin appears in the Selected Cabin section.

Cabin Overview

The Cabin Overview shows you a quick view of all cabin status by date, category, cabin clean status and occupant name. You can also update the cabin clean status by batch from here.

Figure 1-8 Cabin Overview

Navigating through Cabin Overview

• On the Overview window, the cabin number and category are shown with its cabin cleaning status next to it.

• If the cabin is occupied or blocked for an expected guest, the name appears on the grid from the date booked until check-out.

• To search for a specific category or cabin cleaning state, use the filter fields.

• To show the Available Cabins of the window, select the guest name then click Show Free Cabin.

Batch Update of Cabin Clean Status

This function allows you to update the cabin status by batch, using the available filters.

1. At the Cabin Overview window, click Batch Update Cabin Clean Status.

2. In the Batch Update Cabin Clean Status window, select the category, or deck, followed by cleaning status, and then click Search.

3. Cabins matching the criteria are shown. Select the cabin number checkbox or use the Select All option.

4. Select Clean Status from the drop-down list and click Update.

Cabin Status

You can set the cabins in unavailable mode over a period of time for servicing or maintenance purposes by function.

Figure 1-9 Cabin Status Change

1. From the Front Desk menu, select the Cabin Status option.

2. In the Search Criteria, select the Deck and/or Category, then click Search.

3. The window displays cabins matching the search criteria. Select the cabin, then navigate to Cabin Status.

4. Select the Status from the drop-down list, insert the Block From/Until date and the Unavailability Reason.

5. Click OK to continue and update the status shown in the grid. Blocked cabins are highlighted in light orange in the Cabin Overview window.

Postings Overview

This function displays a detailed posting by department code of the selected cruise and date. Information shown includes Date, Total Discounts, Vat Tax, Payer, Buyer, User, Transaction ID, Check No., and Posting Type (Manual or Automated).

Figure 1-10 Posting Overview Window

1. From the Front Desk menu, select the Postings Overview option.

2. Select the Cruise Date.

3. Select the Department code to view.

4. Postings of the selected department code are shown.

5. Double-clicking the transaction opens the posting details window and displays the bill image.

Amenities Overview

The Amenities Overview function provides you a single view of all the amenities requested, both pending delivery or delivered. You can always add new amenities or edit the existing ones.

Figure 1-11 Amenities Overview

Viewing Amenities Request

1. From the Front Desk menu, select the Amenities Overview option.

2. In the Selection Criteria, select the available filters and click Refresh.

3. Information matching the selected criteria appears in the window.

Adding/Editing/Delivering Amenities

See Cashier Function, Guest Handling, Service Info Tab for more information.

Itinerary Overview

The Itinerary Overview shows you the daily activities available to each cruise by Location, Package or Counselors. Such information is entered in the System Cruise Setup, Itinerary Setup.

Figure 1-12 Itinerary Overview

1. From the Front Desk menu, select the Itinerary Overview option.
2. Expand the Locations or Packages container, and double-click the Cruise Date to display available activities.
3. Expand the Activities to view the details.

Flights Overview

This function enables you to set up arrival or departure flights, which allows you to plan your resources and organize ground transfers for crew/passengers where necessary. To access the function, select Flights Overview from the Overview menu.

Figure 1-13 Flight Overview Window

Viewing of Flight Details

1. From the Front Desk menu, select the Flights Overview option.
2. Expand the date of the Flights Overview window.
3. To view the Flight Information, select the Flight Number below the date.

Adding/Removing Flight Information

1. In the Flight Overview window, select the date
2. Right-click and select Add Flight.
3. Enter the Flight Information.
4. Click OK to save.
5. To remove the Flight Information, select and right-click the Flight Number, and then select Remove Flight.

Comments Overview

Figure 1-14 Comments Overview Window

1. From the Front Desk menu, select the Comments Overview option.
2. In the Selection Criteria, select the available filters, and then click Refresh.
3. Information matching the selection appears in the Comment section.
4. To view the comment, select the comment from the Comment section.

See Cashier Function, Guest Handling, Comments Tab for more information on how to add and remove comments.

Revenue Overview

The Revenue Overview function provides a comprehensive view of the daily revenue per cruise.

Figure 1-15 Revenue Overview Window

1. From the Front Desk menu, select the Revenue Overview option.
2. Select the Cruise to view the revenue by the day.
3. Click the ‘+/-’ symbols to expand or collapse the information.
4. To further drill down the information by User, Payer, Buyer or Transaction ID, select from the drop-down list.
5. Select the box next to the code and click the check mark to refresh the information.

Figure 1-16 Check Mark Boxes

Add Work Order

With this function, you can add all maintenance work required on board the Ship whether it is a cabin or public location. You can add Work Orders one at a time or in batches using the Criteria Add function.

Figure 1-17 Add New Work Order Form

1. From the Front Desk menu, select Add Work Orders.
2. In the Add New Work Order form, Work Order Request No. field, enter the external document number, if any.
3. From the drop-down list, select the Work Order Type, Task Code and enter the Task Description and Comment.
4. Select the Priority and Location/Cabin Usable Status from the drop-down list and attach a picture file, if any. You can override the predefined Priority and Location Usable Status when adding or editing a work order.
5. In the Reported By Section, select the Cabin number and enter the Name of Person Reporting AVO.
6. Select the Location Type either Cabin, Public, or Others (Select Category)>, then navigate to Location section and select the exact location from the grid.
7. Click Add to add the location to the Location (Selected) section.
8. To de-select the location from the Locations (Selected), highlight the item to remove and then click Remove(-) or Remove All.
9. Click OK to save the work order.

Adding Work Orders by Batch

1. Repeat steps 1 to 6 of Adding Single Work Order.
2. Click Criteria Add> to launch the Cabin Selection window.
3. In the Cabin Selection window Search Criteria section, select the criteria from the drop-down list, select the required filters, and then click Refresh to update the information in the grid.

Figure 1-18 Cabin Selection Criteria