Preface

The Service Charge module is designed to calculate and distribute the Hotel Service Charge (HSC) and Beverage Service Charge (BSC) collected during the voyage to the eligible crew members, based on the algorithm defined.

Audience

This document is intended for application specialists and users of Oracle Hospitality Cruise Shipboard Property Management System (SPMS).

Customer Support

To contact Oracle Customer Support, access the Customer Support Portal at the following URL:

https://iccp.custhelp.com

When contacting Customer Support, please provide the following:
  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received

  • Screenshots of each step you take

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/hospitality/cruise.html.

Revision History

Table -1 Revision History

Date Description of Change

September 2021

Initial publication.

July 2022

Made minor grammatical changes.

October 2022

Updated the document with correct format.

December 2023

Updated new customer portal.