Guest History Tab

The Guest History tab captures the guest’s history, such as reservations, amount spent, amenities, and special requests from various ships. The data is transferred from the Shoreshide Fleet Management System database through a ResOnline Interface. The Guest History window contains two main tabs - Booking and Raw XML.

Booking tab

The Booking tab is segmented into five different views: Transactions, Item Details, Shore Excursion, Amenity, Special Request and Comments.

Figure 10-111 Guest History Tab

Transactions Tab

The first tab in the Booking tab is Transactions. In this tab, past transactions from previous cruises are sorted by Department class, Department code, Department Group, Postdate, and Sum of amount are shown.

Pressing the +/- or the arrow down key explodes or implodes the details under each station, enabling information in each respective columns to be further drilled down.

Figure 10-112 Department Check Box

Item Details

The Item Details tab list all the POS Postings in details.

Shore Excursion

The Shore Excursion tab displays past excursions participated by the guest.

Amenity

The Amenity tab displays past chargeable amenities requests from previous cruises.

Special Request

Special Request tab displays the request history during each stay while on-board.

Comments

The Comments tab displays past comments inserted on previous cruise.

Raw XML

The Raw XML tab shows the actual passenger history in XML format that was sent from Reservation Online to the ship database.

Figure 10-113 Guest History Raw XML Tab