Preface
Oracle Hospitality Cruise Shipboard Property Management (SPMS) is a central database containing all guest and crew information, enabling cruise operators to handle individual guests, groups, ship's crew, staff, and temporary visitors. It simplifies all passenger and crew handling procedures by managing all relevant personnel information on the central database for easy profile access. Loyalty program numbers, emergency or temporary contact details, cabin numbers, complaints and comments are all included in the profile record. That record is used to produce the ship’s onboard identifier card that can be used by passengers, crew and visitors. SPMS also efficiently manages financial information. It can manage multiple invoices and credit cards, routing and discount instructions, handle automated discounting, automated bill handling for check-out and enable the operator to offer paperless invoicing by email. SPMS tracks critical crew information with customized cards that allow access to: completed courses and certificates, warnings, promotions/demotions, medical exams, uniforms, crew effects, items issued to each crew member, previous contracts, and safety drill and travel documents.
The system also facilitates visitor handling. With SPMS, operators can easily make a reservation, read/scan a passport, take a photo and immediately print a board card. Onboard passenger and crew safety are of the utmost importance to cruise operators, and SPMS plays a critical role in developing your muster list – specifically tracking safety department/group/role, safety duties, muster stations and life boats. The system can be used to assign safety positions to crew, manage safety fire drill scheduling and attendance, and event barcode scan crew to track attendance for training drills. As the ship’s central data hub, SPMS offers many modules to help manage all aspects of the cruise operation.
Audience
This document is intended for project managers, application specialists and users of Oracle Hospitality Property Management System.
Customer Support
To contact Oracle Customer Support, access the Customer Support Portal at the following URL:
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Product version and program/module name
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Functional and technical description of the problem (include business impact)
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Detailed step-by-step instructions to re-create
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Exact error message received
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Screenshots of each step you take
Documentation
Oracle Hospitality product documentation is available on the Oracle Help Center at https://docs.oracle.com/en/industries/hospitality/cruise.html.
Revision History
| Date | Description of Change |
|---|---|
|
October 2024 |
Initial publication. |
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May 2025 |
Removed MICROS 9700 content from Gift Card and POS Discount Handling topics Added documentation for Package Plan Handling |