Refunding a Package Plan

The unused package plan is refundable to the guest at the end of the cruise. Use the following steps to refund a Value based package, Quantity based package, and Mix package.

1. In the Guest Handling window, search and select the guest record using the guest name or cabin number.
2. In the selected guest record, navigate to the Disc, Route, Pkg tab, and then to the Package Plan tab.

   Figure 10-45 Package Plan Refund Option

   
   
   
3. Select Refund Package Plan.

   WARNING:

   Once a Refund is processed, it is not possible to reverse the changes. This process also disables the package plan.
4. Once the package plan is refunded, the system disables the package and displays the remaining value/quantity for references only.
5. In the event where the postings are more than the package price, the system prompts that the refund is not allowed.