Service Info Tab

The Service Info function in Guest Handling window stores the type of service, amenities package, or special requests rendered by the ship without having to rely on the large manifest for information. The packages and requests arranged by the cruise company prior to the actual sail date are also included in the reservation information during the periodic import. Although the information is mainly updated through reservations import file, manual update is possible when needed. Besides listing these requests under individual guest records, a summary of such information is populated in the Amenities Overview function, allowing the responsible parties on board such as Manager, Chief Steward, and Hostess/Group Coordinator access and ensuring requests are fulfilled.

Figure 10-93 Guest Handling — Service Information Tab

The window is divided into two sections:

1. One section contains details of pre-planned company packages or any amenities to be accorded during the cruise.
2. The other section contains all of the Special Requests for a passenger with special needs.