Preface

This document provides instructions on how to install the Oracle Hospitality Cruise SilverWhere version 9.1

Audience

This document is intended for installers, programmers, technical support teams, product specialists, and others responsible for setting up SilverWhere version 9.1

Customer Support

To contact Oracle Customer Support, access the Customer Support Portal at the following URL:

https://iccp.custhelp.com

When contacting Customer Support, please provide the following:
  • Product version and program/module name

  • Functional and technical description of the problem (include business impact)

  • Detailed step-by-step instructions to re-create

  • Exact error message received

  • Screen shots of each step you take

Documentation

Oracle Hospitality product documentation is available on the Oracle Help Center at http://docs.oracle.com/en/industries/hospitality/cruise.html.

Revision History

Table -1 Revision History

Date Description of Change

November 2022

Initial publication

April 2023

Corrected the required server host name in SilverWhere Webservices Installation Steps

Amended the Crystal Report runtime version

May 2023

Updated Customer Support Portal URL

January 2024

Removed ‘Run as Administrator’ privilege references

Added new topic — Upgrading to SilverWhere 9.1.2

March 2024

Updated document to new format