2 Uploading The Ticket Reports
Before you can upload the ticket reports to SilverWhere, you must complete the below steps.
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Create Crystal Report Templates and name them ALTER_TICKET and ALTER_CHECKIN.
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Save the templates on any client that has SilverWhere .Net installed
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Open the SilverWhereReport client.
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Create a new folder and name it Tickets for better visibility.
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Select the folder Tickets and click the Add button:
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In the Report Properties section, fill in the following.
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Code ID: Retrieve the Code ID from the system by clicking on the three dots button or define your own Code ID
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Display Title: Enter the title of the report - either ALTER_TICKET or ALTER_CHECKIN
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Click on Import and select your ALTER_TICKET.rpt or ALTER_CHECKIN.rpt file that you want to upload.
Figure 2-1 Report Properties Section
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Click on the Save button.