1. Traditional Dining User Guide
  2. Dining Operations

3 Dining Operations

Assignment Functionalities

Seating a Guest

  1. Select the guest(s) in the Guest Search panel

  2. Select the table on the layout

  3. Click Seat

Unseating a Table

  1. Select the table on the layout

  2. Click Unseat Table

  3. Enter the reason for unseating the table

  4. Click OK

UnSeating a Guest

  1. Select the guest(s) in the Guest Search panel

  2. Click UnSeat Guest

  3. Enter the reason for unseating the guest(s)

  4. Click OK

Auto Seating a Guest

  1. Select the guest(s) in the Guest Search panel

  2. Select the table on the layout and the guest will be automatically seated

Waitlisting a Guest

  1. Select the guest(s) in the Guest Search panel

  2. Click Waitlist to add the guest to the waitlist

Clearing the Waitlist of a Guest

  1. Select the guest(s) in the Guest Search panel

  2. Click Clear Waitlist to remove the guest from the waitlist

Table Operations Functionalities

In this section, the status of the table can be changed by clicking on the table and then choosing one of the options below:

  • Open Table: To change the table status to open.

  • Close Table: To change the table status to closed.

  • Close with Comments: To change the table status to closed with the possibility of entering the reason for it.

  • Block Table: To change the table status to blocked.

  • UnBlock Table: To change the table status of a previously blocked table to open.

  • Block Station: To change the table status to blocked of all tables belonging to the selected table’s waiter station.

  • Close Station: To change the table status to closed of all tables belonging to the selected table’s waiter station.

  • UnBlock Group: To change the table status to open if the table was previously blocked for a group.

Layout and Blink Table Functionalities

Below are some standard navigation keys that you should get familiarized with:

  • Refresh Layout: To refresh the selected layout.

  • Zoom In: To increase the layout size.

  • Zoom Out: To decrease the layout size.

  • Lock: To lock all the dining assignment layouts from editing.

  • Blink Table: Select the information from the drop-down menu which should be highlighted on the layout.

Guest Functionalities

Assigning DVIP to a Guest

  1. Select the guest in the Guest Search panel

  2. Click Assign DVIP

  3. Select the reason for assigning the DVIP status

  4. Click OK

Grouping Guests Together

  1. Select the guest(s) in the Guest Search panel

  2. Click Group Together

  3. Select the group from the drop-down menu or create a new group

  4. Click Add

Assigning WheelChair to a Guest

  1. Select the guest in the Guest Search panel

  2. Click Assign WheelChair

Guest Search Panel Functionalities

Below are functionalities related to the Guest Search panel:

  • Clear Selection: To uncheck any guest(s).

  • Load PXGR-GRID: To arrange the columns based on the configuration in the Look Up Setup module for the PXGR-GRID.

  • Load Saved Grid Layout: To arrange the columns based on the previously saved order.

Special Request Functionalities

In SilverWhere, we differentiate between two types of special requests, Normal and Preference.

  • Normal:

    This type is used to indicate that the Special Request is valid on a special date, and you can mark it as Done once the item is delivered, for example, a birthday cake request.

  • Preference:

    This type is used to indicate that the Special Request is valid throughout the entire guest stay, for example, allergies or a special diet.

Adding a Special Request

  1. Select the guest in the Guest Search panel

  2. Click Special Requests

  1. Choose Normal or Preference from the Request Type drop-down

  2. Select the description from the list and add comments if required

  3. If Normal has been selected previously, choose the From and To date. Otherwise, this step will be skipped

  4. Click OK

Marking a Special Request as Done

  1. Select the Dining Room Overview tab, and then followed by the Special Requests tab

  2. Select the special request from the list

  3. Click Request Done

Re-opening a Special Request

  1. Select the Dining Room Overview tab, and then followed by the Special Requests tab

  2. Select the closed special request from the list

  3. Click Request Open