2 Uploading Ticket Reports

Before you can upload the ticket reports to SilverWhere, you must complete the below steps.

1. Create Crystal Report Templates and name them ALTER_TICKET and ALTER_CHECKIN.

2. Save the templates on any client that has SilverWhere .Net installed

3. Open the SilverWhereReport client.

4. Create a new folder and name it Tickets for better visibility.

5. Select the folder Tickets and click the Add button:

6. In the Report Properties section, fill in the following.

   1. Code ID: Retrieve the Code ID from the system by clicking on the three dots button or define your own Code ID

   2. Display Title: Enter the title of the report - either ALTER_TICKET or ALTER_CHECKIN

7. Click on Import and select your ALTER_TICKET.rpt or ALTER_CHECKIN.rpt file that you want to upload.

   Figure 2-1 Report Properties Section

   
   
   

8. Click on the Save button.