Customer Sync Process

This section describes the process to synchronize customers, accounts, and account site business units between ERP and OPERA PMS.

The synchronization of the entire ERP Customer structure is carried out only when a Business Unit (that is, OPERA Property) is associated with a “Bill To” site of an ERP Customer Account.

The accelerator has been designed and developed to consider every situation where ERP Integration objects are new or existing since this impacts how objects are manipulated in OPERA Cloud.

ERP to OPERA Cloud Object Mapping

For the purpose of this accelerator, the following mapping is used between ERP and OPERA Cloud objects:

Table 3-1 ERP to OPERA Cloud Object Mapping

Step	ERP Object	OPERA Object
1	Party/Customer	Company Profile
2	Account	N/A
3	Account Site(1)	N/A
4	Account Site Use (Bill To)	AR Address (2)
5	Account Site BU association	Profile Account (3)

⁽¹⁾ For a given Customer Account in ERP, only one Site will be defined. This pertains only to “Bill To” Addresses for a customer of the Hotel Chain and not the Hotel itself.

⁽²⁾ AR Addresses are created in OPERA PMS against a company profile only after step 5 in the table is completed. The association of a Business Unit in ERP is the trigger condition for the synchronization of the entire hierarchy from ERP to OPERA PMS.

⁽³⁾ An OPERA PMS Profile Account is created for each Property (that is, Hotel – Business Unit in ERP) to which the Company Profile has access. A single Account in ERP can be the parent of multiple OPERA ERP Accounts based on the ERP Business Unit to OPERA Property mapping.