1 Overview

The OPERA Cloud Service Casino and Gaming Management component or Gaming Integration is an add-on to OPERA Cloud Services to enable integration with your Patron Tracking System (PTS).

The supported operations depend on your Patron Tracking System (PTS), but generally there are two types of operations supported:

CRM Operations

Customer Relationship Management (CRM) enables you to query or push the available player information in your PTS directly from OPERA Cloud and consists of the following operations:
  • Player Lookup to search for a player in the PTS. This can be done using the first and/or last name.

  • Player Download to save specific player information in OPERA Cloud.

  • Player Statistics to see (in OPERA Cloud) the statistics of the player saved in the PTS.

  • Player Enrollment to enroll the guest in the PTS system as a player.

  • Player Offers to validate if an offer in the PTS is valid for that player for a specific reservation.

Cashier Operations

Cashier operations enables you to post comps to your PTS from OPERA Cloud and consists of the following:
  • Comp Redemption — Enables you to send redemptions to one of the pre-configured buckets (or account types) in your PTS. The current balance of the pre-configured buckets will appear in OPERA Cloud. You can also reverse a redemption that has been redeemed.

  • Comp Posting — Enables you to post discretionary comp transactions to the PTS from the guest's OPERA Cloud folio. You can reverse these postings if needed.

This guide describes the required prerequisites and configurations you must follow to enable communication between OPERA Cloud and your PTS.