IGT

The following operations are supported as part of this gaming integration product. Only the operations listed below are currently supported.

Table 7-11 Operations

Operation How Does it Work? Direction

Player Enrollment

  • OPERA Cloud sends the name and address information for a new player profile or an existing OPERA Cloud profile to IGT.

  • IGT creates a player profile and responds to OPERA Cloud with the player ID.

OPERA Cloud –> IGT-Acres

Profile Lookup

(by first and last name and membership ID)

  • OPERA Cloud users can search IGT-Acres for profile(s) based on Player ID or Last and/or First Name.

  • IGT-Acres returns a list of profiles matching the criteria requested, which the OPERA Cloud user views on-screen.

OPERA Cloud –> IGT-Acres

Profile Fetch

(Profile Download)

  • The OPERA Cloud user selects a profile from a list provided during the Lookup operation.

  • IGT-Acres returns the patron’s name, addresses, birth date, and email address; OPERA Cloud will either insert a new profile record or merge the data into an existing record.

OPERA Cloud –> IGT-Acres

Profile Update

  • OPERA Cloud notifies IGT of any changes made to the name and/or address, telephone, and email on any OPERA Cloud profile that has an associated IGT player ID.

OPERA Cloud –> IGT-Acres

Reservation Notification

  • When a reservation is created/changed or cancelled, OPERA Cloud sends a notification message (including reservation status) to IGT for the associated player.

OPERA Cloud –> IGT-Acres

Comp Postings

(including reverse)

  • OPERA Cloud sends a comp request to IGT-Acres when a charge is posted to a comp window (101‐108). A comp posting is any charge that was moved to a comp window, regardless of whether it was originally posted manually, through the End of Day sequence, or by POS interface to OPERA Cloud.

  • To void a comp transaction, you must move back to a cash window (1-8). A Void is then sent to IGT-Acres.

  • IGT-Acres will either approve or decline the comp posting. Approval status appears on the OPERA Cloud Comp Journal screen.

  • OPERA Cloud sends comp postings to IGT-Acres in monetary value / amount only.

Note:

Do not move transactions between comp windows (101-108).

OPERA Cloud –> IGT-Acres

Player Snapshot/ PTS Inquiry (Player Statistics)

(view only)

  • OPERA Cloud users can view basic, real-time balances and account information by sending a Player Statistics request from OPERA Cloud to IGT. This information is never stored in OPERA Cloud.

  • IGT responds with values that appear on the screen with OPERA Cloud. For example, comp dollar or points balance.

  • The scope of data sent is not configured in OPERA Cloud.

OPERA Cloud –> IGT-Acres

Player Promotions/Offers (view only)

  • Promotion/Offer codes must be created for both OPERA Cloud and IGT.

  • OPERA Cloud users can click Fetch Offer from the Look to Book screen to view promotions/offers available for the player.

OPERA Cloud –> IGT-Acres

Comp Redemption (payment for window 1-8)

  • Ability in OPERA Cloud to obtain a players earned bucket values from the gaming system in order to use as a credit/payment towards their hotel folio balance (cash windows 1-8)

  • OPERA Cloud sends comp redemption to IGT Acres in monetary value / amount only.

OPERA Cloud –> IGT-Acres
The following Bucket Types are supported in this product:

Table 7-12 Bucket Types

Folio Numbers Bucket Type

101

Other

102

Point

103

Primary Comp

104

Rewards

105

Secondary Comp

106

Non-Gaming

107

Coupon

108

Promotional

Required Information

The integration with your IGT system is done using ADI. For OPERA Cloud to connect to ADI, the following information is required:

  • ADI CRM HTTP server endpoints

    If your postings run on a different server or port, the following details are also required

  • ORACLEUSER: This is a generic user created to perform postings.

  • Generic user id and authorizer for redemption

  • Site ID for CRM operations

  • Site ID for Comp Posting operations

Parent topic: Gaming Vendor Specific Configurations